Exitainment reserves the right to go a bit Watchdog, but only on occasion. Did you hear Anne Robinson's coming back? Hurrah, she has ended the Campbell tyranny. Aw, I kinda liked him a bit though. And Julia. Not that charisma-void android woman off the One Show though.
Anyway! This month my BT bill came for three times the usual amount; not surprising as it was quarterly, when normally I pay monthly. I called up to be told I had set up the quarterly direct debit! That must have been the other side of my split personality, right? So can I change it back to monthly, which I have been paying happily for the past year? No.
I can however pay the quarterly amount back in three lumps. But if I change the direct debit now 'people will get confused and it will be a whole lot of hassle'. When I got a bit angry, he said 'I'm working with you, can you work with me?' No because I've worked all fucking day and I just want life to run as it was before someone pressed the idiot button at BT towers! What does BT stand for anyway, Bastard Twats?
So now I have to wait until the 17th august to reinstate my monthly direct debit, for no particular reason I can ascertain (except he couldn't be fucked).
Conclusion: BT are wankers. Oh and their call-back system is nice in theory, but if your battery goes, don't expect them to ring you back a couple of minutes later, because they DON'T.
And no I DON'T want to take your customer survey, here's my thoughts, though, you can have them for free!